The VHost AIMC™ enables businesses to author and publish dynamic, database- and logic-driven characters for customer service applications. The result is a VHost™ character that replies in real time to users' questions - including conversational 'chatter' - and is voiced via Oddcast's integrated Text-To-Speech (TTS) solution. The VHost AIMC™ is a unique, customizable application well suited for:
  • Customer Support
  • Dynamic Products, Pricing and Availability Information
  • FAQ and Knowledge Base Delivery
  • Scheduling, Trivia and Entertainment Applications
To deliver this functionality to our customers, Oddcast has partnered with the A.L.I.C.E. AI Foundation and leading companies in Natural Language technology.

overview
how do I use it?
The VHost AIMC™ is a browser-based interface for managing AI robots (Bots). It allows site managers to edit and publish Natural Language logic from a single, user-friendly interface, making updates to any Bot's logic within minutes. VHost AIMC™ clients enjoy increased savings with no need to set up a hosting facility or integration by technical personnel.

The VHost AIMC™ is a fully scalable solution that is a TTS-enhanced VHost™ account and an authoring kit compatible with AIML (Artificial Intelligence Markup Language). The VHost AIMC™ is an enhancement to a VHost Studio™ account.

how does it help me?
Imagine an agent that represents your business on the web 24/7, is never tired, never needs to be re-trained, knows all the prices in the store, remembers each customer by name and is able to chat with thousands of people simultaneously, in any language.

how much does it cost?
The VHost AIMC™ costs $4,500 and comes with an interface to author in AIML. Please call (212) 375-6290 or email sales@oddcast.com for more information.


overview

Features

Development Process

Managed Service

Demo

Demo


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Featuresback to top

 
A full AIML file system explorer with upload, download, rename, editing and AIML syntax checking capabilities.    
 
Over 70 Knowledge Base Libraries with over 42,000 build in knowledge objects.    
 
One-click compilation of AIML files to staging database.    
 
One-click transfer of staging database to live database.    
 
Text chat with staging and live Bots with built in session management.    
 
Live chat log files in CVS format (readable by MS Excel).    
Development Processback to top

  Developing and maintaining a Bot consists of a four-stage cycle. VHost AIMC™ provides a uniform interface and consistent workflow management for all aspects of Bot creation, publishing and ongoing maintenance.
  1. Authoring: AIML files, an extension of XML, are the brain of the Bot - giving it logic and knowledge. The full-featured online AIML file explorer simplifies maintenance of AIML files. Files uploaded or created online are supported within the VHost AIMC™. Uploaded AIML files pass a pre-compile syntax check and are rejected if an XML parsing error is found. AIML files can also be edited online, in which case pre-compile syntax checking takes place before saving. If an error is found, the user is warned and the file reverts to editing mode without saving. AIML files can be downloaded to a local PC via the AIMC for offline editing/backup.

  2. Compiling: Once the AIML files are in place they need to be compiled into the Bot's database. Compilation may take up to 30 minutes, depending on the amount and size of the AIML files, during which time the Bot would normally be unavailable for use. VHost AIMC™ compiles the AIML files to a staging database, resulting in zero downtime for the live Bot.

  3. Testing: Compiled AIML should be carefully reviewed before publishing to the live server to ensure successful deployment. VHost AIMC™ provides a textual chat interface for both staging and live Bots. External URLs are available for QA by non-administrators.

  4. Deployment: After testing, VHost AIMC™ allows the Bot administrator to deploy the staging Bot to the live Bot at a click of a button and with less than a minute of live downtime. This is accomplished by transferring data from the staging Bot database into the live Bot database, without the need for recompilation.

    Complete transcript logs are continuously available to the Bot administrator online. The logs are provided as a comma-separated file and include the following fields for each interaction with the Bot: time, input, response, and session ID.

  5. Summary: The VHost AIMC™ provides an easy to use interface that is accessible via any browser. AIML authors can update and maintain their AIML files without inner knowledge of the AI engine or technologies. It provides minimal downtime during compilation, and publishes live with one click. Test chats are available for both staging and live databases, enabling QA without duplicate or third party interfaces. Informative log files for post-launch analysis are available on demand, in a format easily read by data-mining tools.

Managed Serviceback to top

  Oddcast is available to provide a managed service to our clients, authoring the character's behavior patterns according to the client's direction.

Managed solutions start at $25,000 and can run into six figures depending on the extent of the logic engine and dynamic scripting associated with a custom deployment.

Specific quotes are available upon request. Please call (212) 375-6290 or email sales@oddcast.com